Terms of Service
Last updated: Oct 01, 2024
Acceptance of Terms
By accessing and using our Customer Feedback Management platform - FeedbackGlow (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you are prohibited from using the Service.
Accounts
When creating an account, you agree to provide accurate and complete information. You are responsible for safeguarding your account details and all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect unauthorized activity.
Subscription and Billing
Certain features of our Service are available on a subscription basis. Subscription plans are billed monthly or annually in advance. By subscribing, you authorize us to charge your provided payment method for the corresponding subscription fees. You may cancel your subscription at any time by contacting our support team.
Free Trial
We may offer a free trial for new users. During this period, you will not be charged. If you do not cancel before the end of the trial, your payment method will be charged for the applicable subscription.
Fee Changes
FeedbackGlow reserves the right to alter Subscription fees at any time, at its sole discretion. Any change in Subscription fees will be effective after the current Billing Cycle ends. A reasonable notice will be provided prior to any fee changes, allowing you the opportunity to cancel your Subscription before the change takes effect. Continuing to use the Service after fee changes means you consent to the new Subscription fees.
Refund Policy
Certain refund requests for Subscriptions may be considered by FeedbackGlow on a case-by-case basis and granted in sole discretion of FeedbackGlow.
User-Generated Content
Our platform allows users to submit feedback (e.g., feature requests, bug reports). By submitting content, you grant us a non-exclusive, worldwide license to use, display, and distribute your content within the Service. You are responsible for the legality of the content you provide.
Intellectual Property
The Service and its original content (excluding user submissions) are the exclusive property of FeedbackGlow. All trademarks, logos, and designs are protected by applicable laws. You may not use these without our prior written permission.
Data Collection and Privacy
We collect personal data, such as email addresses and IP addresses, from end users when they submit feedback. This information is used for statistical purposes and to improve our Service. Please refer to our Privacy Policy for detailed information on data usage.
Termination
We reserve the right to terminate or suspend your account for any violation of these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination will survive termination.
Limitation of Liability
In no event shall FeedbackGlow, nor its directors, employees, partners, or affiliates, be liable for any indirect, incidental, or consequential damages arising out of your use or inability to use the Service.
Changes to the Terms
We reserve the right to modify or update these Terms at any time. We will notify you of any significant changes through the platform or via email. By continuing to use the Service after changes are made, you agree to the new Terms.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
For European Union (EU) Users
If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Contact Information
If you have any questions about these Terms, please contact us at [email protected].